Privacy Policy

 

At AnnaJoy Photography, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and about our clients, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@annajoyphotography.co.uk.

1. Who are we?

I’m Anna Hamill and I launched AnnaJoy Photography in 2012. I’m a natural lifestyle photographer based in Newcastle-upon-Tyne, and I capture images of newborns and families, weddings and events. Please contact me through the contact form on the website or by email as above.

2. What information is being collected?

2.1 – We will collect a specific set of information before, during and after your booking with AnnaJoy Photography and use any of our services. This includes, but is not limited to:
• The names, addresses and telephone number of the person(s) using our service.
• Details provided by you, and notes taken by us throughout a photoshoot/wedding or other service provided that are related to your service(s) and your customer experience.

2.2 – If you email us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages and contact details are stored for as long as needed to allow us to provide you with the services you engage us in as well as ongoing customer service.

3. Who is collecting your information?

3.1 – This data is being collected by AnnaJoy Photography. We use a secure server to hold our email conversations including any personal data you choose to send us, including your email address.

2.2 – If you decide to order any printed/physical products, we may need to pass your delivery data (Name and address) to the Album/print providers.

4. How is your information collected?

4.1 – The only personal data we collect is the data you choose to give us. If you choose to contact us, we will ask you to provide us with details such as your name, your partners name, wedding details and your email address.

4.2 – You may choose to share, via email, details such as your physical home or work address for use in delivering your images or albums.

4.3 – When committing to a booking, you will be required to fill out a booking form/contract in physical paper form, which I keep securely indefinitely in my home office.

5. Why is your information collected? 

5.1 – The data we collect is used solely in relation to providing the service(s) you have ordered, or have commissioned to be ordered on your behalf.

5.2 – Any additional data we collect is to help provide you with a better customer service experience.

5.3 – We are required by law to collect and store certain information relating to any order you place with us.

6. How will your information be used?

6.1 – Data we collect will be used by AnnaJoy Photography to enable us to provide our services and products to you.

6.2 – Your data will not be shared with any third party without prior consent unless this is necessary for the execution or delivery of your service(s).

6.3 – AnnaJoy Photography may internally analyse data for business and forecast purposes.

6.4 – AnnaJoy Photography has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways :

• On social media for promotion & advertising purposes.
• On our website for promotion & advertising purposes.
• For marketing materials (business stationery, flyers, business cards etc)
• For publications such as wedding blogs and wedding magazines.

6.5 – You will, at any point in time, be able to request the removal of these images from online sources if your personal circumstances change, or you feel that this is in violation of your professional agreement. For printed media we will seek your consent prior to sending for print as, once distributed, we will be unable to recall printed media.

7. Who will your information be shared with?

7.1 – We take the privacy of your information very seriously. We do not sell your information to third party organisations. We will not share your information with any third party unless the is necessary for the execution or delivery of your service(s) to you. These include:

• Delivery and Postage Service Providers; to allow us to send you documentation and orders you have placed. Information shared includes name and address. In some cases an email address or mobile number will be required by third party service providers.

• Manufacturers (for example our printing labs); if we are sending an order directly to you from a third party provider. Information shared includes name and address. In some cases an email address or mobile number will be required by service providers.

• Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issued with a court order to do so.

7.2 - Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

8. How will this affect you?

8.1 – We collect, store and process your information in such a way that should have no negative effect on you as an individual.

9. How long is your information stored?

9.1 – Personal data collected for paying clients is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future.

9.2 – We are legally obligated to store some data for a minimum amount of time, for example sale and payment records and booking forms/contracts.

9.3 – If you choose to contact us and provide the personal data required to initiate an enquiry, but choose not to hire us – we will endeavour to delete your data in a timely manner.

10. Access to stored data.

10.1 – If, as an existing client, you have any questions about the data we hold about you, please contact us directly by email (hello@annajoyphotography.co.uk) or using our contact form.

Note – upon our response to your first use of our contact form, you will be provided with our contact details which you may use to contact us directly at any time.

10.2 – You may request a copy of any data we store about you – and we will comply with any requests as per the guidance of the Information Commissioner’s Office.

10.3 - You have the right to request the erasure of the information we hold about you. You can do this by emailing us at hello@annajoyphotography.co.uk.

11. More information.

11.1 – If you would like any clarification on how we collect, store or process your data – please contact us directly.

11.2 - Like many other websites, the AnnaJoy Photography website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

 

We keep this Policy under regular review. This Policy was last updated in May 2018.